Orozino Casino Privacy Policy

At Orozino Casino, protecting your personal information is a core commitment. This Orozino Casino privacy policy explains, in plain English, how we collect, use, store and safeguard your personal data when you visit our site, create an account or play our games. It has been prepared with reference to the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs), and, where relevant to our international player base, the principles of the General Data Protection Regulation (GDPR). By using Orozino Casino, you acknowledge that you have read and understood how your user data is handled.

1. Who Controls Your Data at Orozino Casino

Orozino Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Orozino Casino is responsible for determining the purposes and means of all data processing carried out on this platform. Every decision about data collection, data storage and information security is made in line with this Orozino Casino privacy policy and applicable Australian privacy law.

2. Personal Data We Collect

To provide a safe and compliant gaming environment, Orozino Casino collects several categories of personal information. Understanding what we gather helps you make informed decisions about your privacy when you play.

• Identification data: full name, date of birth, gender and government-issued ID for KYC verification.
• Contact data: email address, phone number and residential address.
• Financial data: payment method details used for deposits and withdrawals, including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer.
• Gaming activity data: bets, wins, losses, session duration and game preferences across our library of 4,000+ titles from 50+ providers.
• Technical data: IP address, device type, browser version and operating system, gathered largely through cookies.
• Communication data: records of your interactions with our 24/7 live chat and email support team.
• Sensitive data: where legally required, information related to responsible gambling tools such as self-exclusion status.
• Third-party data: information received from payment processors, identity-verification partners or fraud-prevention services.

This broad but proportionate data collection allows Orozino Casino to deliver a secure, personalised and legally compliant experience for every Australian player.

3. How We Collect Your Information

Orozino Casino gathers personal data directly when you register an account, make a deposit, request a withdrawal, or contact customer support. We also collect information automatically through cookies and similar tracking technologies, and occasionally from trusted third parties such as payment providers and verification agencies who assist us with regulatory compliance.

4. Why Orozino Casino Processes Your Data

Every instance of data processing at Orozino Casino serves a clear and lawful purpose:

1. Creating and managing your player account.
2. Providing our games, bonuses and VIP programme (Bronze to Diamond, with 10% to 20% cashback).
3. Meeting legal Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) obligations before withdrawals are processed.
4. Maintaining data security and preventing fraud across the platform.
5. Supporting responsible gambling through deposit, bet, loss and session limits, cooling-off periods and self-exclusion tools.
6. Communicating important updates, promotions and account notifications.
7. Improving our website, mobile app and overall service quality.

The legal basis for this data processing includes performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where applicable, your explicit consent.

5. Orozino Casino Cookie Policy

This section forms the Orozino Casino cookie policy, describing how small text files placed on your device help us operate the site effectively.

You can manage or disable cookies through your browser settings; however, restricting essential cookies may limit certain features of Orozino Casino.

6. Sharing Your Data with Third Parties

Orozino Casino does not sell your personal information. We only share data with:

• Payment providers to process deposits and withdrawals securely.
• Regulatory and law-enforcement authorities, including the Government of Curaçao, when legally required.
• Business partners such as game providers (Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, Relax Gaming) for gameplay and fairness verification.
• IT and security contractors who help maintain information security across our systems.

7. International Data Transfers

As an internationally operating platform, Orozino Casino may transfer personal data outside Australia, including to Curaçao and other jurisdictions where our service providers operate. Whenever this occurs, Orozino Casino applies appropriate contractual and technical safeguards to maintain equivalent levels of data protection and confidentiality.

8. How Orozino Casino Protects Your Information

Data security is central to the Orozino Casino privacy policy. We use industry-standard protections, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Firewalls and intrusion-detection systems to prevent unauthorised access.
• RNG systems certified by independent testing laboratories to guarantee fair play.
• Mandatory KYC checks before the first withdrawal, reducing fraud risk.
• Restricted internal access to personal information, limited to authorised staff only.

These measures reflect our ongoing investment in information security and robust data protection practices.

9. Data Retention Periods

Orozino Casino retains personal data only as long as necessary to fulfil the purposes described in this Orozino Casino privacy policy, or as required by law, particularly financial and AML record-keeping obligations. Gaming activity records may be retained for several years to satisfy licensing and audit requirements, after which data is securely deleted or anonymised.

10. Your Privacy Rights

Under Australian privacy law and, where applicable, the GDPR, you hold a range of privacy rights regarding your user data:

• Right of access to the personal data Orozino Casino holds about you.
• Right of correction for inaccurate or incomplete information.
• Right of deletion, subject to legal retention obligations.
• Right of restriction on certain processing activities.
• Right of portability, allowing you to obtain a copy of your data in a usable format.
• Right to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent at any time, without affecting prior lawful processing.

To exercise any of these privacy rights, simply contact our support team, and we will respond within the timeframes required by law.

11. Supervisory Authority

If you believe Orozino Casino has not handled your personal data appropriately, Australian residents may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent body overseeing privacy and data protection compliance in Australia. We encourage you to contact us first so we can address any concern directly.

12. Data Protection Officer

For any question regarding this Orozino Casino privacy policy, our data protection practices, or to exercise your privacy rights, you may contact our Data Protection Officer at [email protected] or reach general support via live chat, available 24/7, or email at [email protected], with replies typically sent within 12 hours.

13. Frequently Asked Questions

Does Orozino Casino sell my personal information?

No. Orozino Casino never sells your personal information to third parties. Data is shared only with trusted partners strictly for service delivery, security and legal compliance.

What does the Orozino Casino cookie policy cover?

The Orozino Casino cookie policy covers essential, analytical, functional and marketing cookies used to operate the site, analyse performance and personalise your experience.

How does Orozino Casino ensure data security?

Orozino Casino uses 256-bit SSL encryption, firewalls, certified RNG systems and mandatory KYC verification to maintain strong data security and information security across the platform.

Can I request deletion of my data?

Yes. Subject to legal retention requirements for financial and AML records, you may request deletion of your personal data by contacting our Data Protection Officer.

Who regulates Orozino Casino's privacy practices?

Australian players may contact the OAIC regarding privacy concerns, while Orozino Casino itself remains licensed by the Government of Curaçao.

Conclusion

Orozino Casino is dedicated to transparent, responsible and secure handling of every player's personal data. This Orozino Casino privacy policy reflects our ongoing commitment to confidentiality, data protection and privacy rights across our 4,000+ game catalogue, secure payment options and 24/7 support. If you have questions about data collection, data storage, our cookie policy, or any aspect of how Orozino Casino safeguards your user data, our team is always ready to help you play with confidence.